PhoebeRP

I provide multi-level IT support to over 1,000 users, resolving technical challenges across Windows and Mac environments while ensuring smooth network and system performance. Whether troubleshooting with tools like Cisco AnyConnect, deploying software via SCCM and Jamf, or managing access and security in Office 365 and Active Directory, I bring a proactive, analytical approach to problem-solving. And so much more!

During my time at Frontline (a Bauer Media Group subsidiary), I delivered comprehensive 1st, 2nd, and 3rd line support for Windows-based systems and hybrid IT environments, including Citrix, VMware, and Cisco AnyConnect. I specialized in streamlining processes, resolving technical challenges, and enhancing system efficiency for a diverse user base. And so much more.

As the founder and director of PowerTowers, I provide end-to-end IT solutions for small businesses and individuals, leveraging my expertise in infrastructure design, device management, and technical support. I specialize in creating resilient IT environments through proactive maintenance, automation, and disaster recovery strategies.

Website support for sports-booker, hotelia, Acomos, DeskGo, Chic Retreats, Staybooked and more. Setup and Maintenance of new customers within the above systems. Providing Training on said systems and troubleshooting/fixing issues, Out of office hours support, liaising with on-site developers to resolve any issues which may arise.