Personal Details

Name: Phoebe Power

Location: Peterborough

Notice Period: 4 weeks

Work Preference: Hybrid or Fully Remote

Willing to Relocate: Yes, within the UK

Professional Summary

A highly skilled IT professional with over three years of experience in IT support, infrastructure management, and technical problem-solving. I specialize in designing, maintaining, and optimizing IT systems for businesses of all sizes. My expertise spans a wide range of technical domains, including network security, virtualization, automation, and disaster recovery. Known for my ability to resolve complex issues efficiently while fostering user satisfaction, I bring both technical aptitude and a collaborative mindset to every challenge. I thrive in dynamic environments, and my approach combines analytical thinking with a sense of humor—because in IT, laughter is often the best reboot.

Work Experience

IT ANALYST

BAUER MEDIA GROUP

March 2022 - Present

In this role, I provide comprehensive IT support across a range of systems, platforms, and applications for over 1,000 users. My work spans technical support, system administration, and infrastructure management for Bauer Media's radio and publishing divisions, including Absolute Radio, Magic Radio, KISS, and several major magazine titles.

Supported bespoke radio station tools and software, ensuring uptime for systems like Burli, Zetta, and Myriad, used by radio presenters and music managers.
Managed access, licensing, and troubleshooting for Adobe Creative Suite and other video and music editing software.
Provided access management and issue resolution for publishing tools, including confidential in-house systems.
Delivered account management services such as account creation, extensions, password resets, mailbox and distribution list management, shared folder access, and file recovery via Active Directory.
Administered hybrid Active Directory environments, enabling secure access to proprietary tools and platforms.
Collaborated with international teams across the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway, and Portugal, delivering remote support and device management for Mac and Windows systems.
Performed device recovery, rebuilds, and access restoration, working with both SCCM and Jamf for deployment
Supported a wide array of applications, including Office 365, LeanIX, Cisco AnyConnect, Intune (MAM), and mobile device management tools such as MobileIron.
Delivered security and risk management services, including MFA setup and troubleshooting, virus scans, and data recovery.
Coordinated with hardware vendors and internal support teams for device repair, warranty processes, and secure disposal of outdated equipment.

Supported Apps

AudioTools: Burli, Zetta, Myriad, GSelector, Rayo, and Chronosync.
Publishing Tools: Adobe Creative Suite, PowerBI, SAP, and confidential in-house systems.
OtherTools: Office 365 suite, Cisco AnyConnect, ServiceNow, and Ivanti MDM.

Education

Business & Administration Level 2

Institution: Peterborough College

Year: September 2019 - June 2020

IT & Computing Level 3

Institution: Peterborough Regional College

Year: September 2018 - July 2019

Engineering Level 1

Institution: Peterborough Regional College

Year: September 2017 - July 2018

GCSE's Math, English, IT, Engineering, etc

Institution: Arthur Mellows Village College

Year: September 2012 - June 2017

Certifications

Jamf 100

Issued: March 2025

Apple device management, including deployment, security, and compliance.

DSE Assessor

Issued: November 2023

Disability assessment, assessing how we can offer support to all employees.

NEBOSH Certificate in Fire Safety

Issued: June 2017 - Present

Fire safety compliance, including fire warden training and emergency procedures.

Skills

Microsoft: Windows Server, Windows OS, Office 365, Azure, AD, AAD, and other Microsoft platforms.

Linux: Ubuntu, Mint, Bionic Beaver, and other distributions.

Adobe: Image editing, video editing, and other creative software.

VMware: HyperV, VirtualBox, and other VM software.

Technical: System build & maintenance, setup and configuration, repairs, troubleshooting, data recovery, technical advice and recommendations.

Marketing: Social media management, networking, administration, business development, business analysis, and advertising.

Active Directory: Account Creation & Management, OU management Device, Mailbox and Distribution List Management (5 years)

Office 365: Outlook, Word, Powerpoint, excel, Publisher, PowerBI, OneDrive, Project, Onenote, Forms, Sharepoint, etc (5 years)

Tech Support: Customer Service, Phone etiquette, Working within a Team, Team Management (4 years)

VPN: Cisco AnyConnect, FortiClient, etc (3 years)

Helpdesk Support: Ticketing Systems, Remote Support, Onsite Support, 1st, 2nd, 3rd Line Support (3 years)

Mac OS: Macbook, iMac, Mac Mini, Mac Pro, etc (3 years)

Mobile Device Management: Intune, Azure, MobileIron, etc (3 years)

Administrative & Business Operations: Data Entry, Filing, Document Management, Scheduling, etc (3 years)

Networking: DNS, IP conflicts, VPN setups, Meraki Access Points, Windows Servers, etc (3 years)

Network Support: Troubleshooting, Network Security, Network Monitoring, Network Configuration, etc (3 years)

Security: Trend Micro, Arctic Wolf, SentinelOne, MFA, Virus Scans, Data Recovery, etc (3 years)

Fire Warden: Fire Safety Compliance, Emergency Procedures, etc (3 years)

DSE Assessor: Ergonomic Compliance, User Support, etc (1 year)

Computer Repair: Hardware Repairs, Component-Level Repairs, Soldering, etc (3 years)

Additional Info

Recommendations

Stephen Whitehouse (Frontline)

Graham Tecklenburg (Bauer Media Group)

Luke Banham (CDW UK)